Each interaction with a user helps improve the responses of your chatbot with the help of machine learning and a knowledge template, which allows the bot to understand human intents.
A ChatBot will attempt to provide relevant information to a user by anticipating the purpose of the interaction based on the information it has.
Although it is important to emphasize that ChatBots still have limited market penetration at present due to the current capabilities of AI, it is something that will gradually increase until it reaches its maximum potential.
ChatBots are currently best suited for those tasks that you would entrust to a new employee. You can imagine your dental ChatBot as an intern eager to learn.
They are a new way to automate frequent tasks in your practice such as providing information on procedures, prices, appointment scheduling and reminders of appointments.
This allows you to free up your staff for more important tasks, improving your productivity as well as increasing employee satisfaction. Nobody enjoys checking a list of patient’s every day and having to call them individually.
ChatBots can also be used to show inventory, billing, and insurance claims management.